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Frequently Asked Questions


Ultimately, no one can make you choose the ‘right’ funeral director for you – only YOU can make that decision. We encourage you to make contact with at least 3 of your preferred funeral service providers, local to your area. Ask all the necessary questions that will allow you to engage them comfortably and make your decision based on their replies. We would like to encourage you to head to our Member Directory and see if there is a member of the IFDAA Inc. relatively close to your area. Our members conform to the expectations and standards of the IFDAA Inc. and we can certainly vouch for their professionalism, dedication and sincere and genuine dedication.

Please feel free to search our Member Directory for a Funeral Service Provider near you: Click Here


Many people don’t know whom to contact when someone dies. In most instances, it will depend on where and how the person dies.

When someone dies at home, his or her Doctor is the first person who you should call. The Doctor will prepare a death certificate. Then call the funeral director to arrange for the deceased to be transferred into their care.

When someone dies in a Nursing Home, the staff at the facility will call the funeral director nominated by the family at the time the now deceased first moved in. The staff will also make arranges for the Doctor to issue a medical certificate noting the cause of death. If the deceased is to be cremated, you should notify the Nursing Home as additional documentation will need to be prepared.

When someone dies in a hospital, the family calls the funeral director of their choice who will make all the necessary arrangements with the hospital, transfer the deceased to the funeral home, confirm arrangements for cremation or burial and attend to all the details involved in arranging the funeral.

When a death is sudden and unexpected, accidental or a suicide, the doctor or the family must notify the police. In these circumstances it is important the deceased is not moved without the authorisation of the Coroner.

The Police will contact the government appointed funeral home to transfer the deceased from the place of death to the Coroner’s mortuary. The Coroner will always investigate the cause of death, which may involve a post mortem examination. This investigation may delay the funeral arrangements.

When someone dies interstate or overseas, the local procedures must be followed and local authorities will liaise with your funeral director while making arrangements for the deceased to be brought home.

Because so many Australians are migrants, there are those who wish to be interred in the lands of origin. Your funeral director will attend to this responsibility on behalf of the family.


The funeral arrangement is the initial meeting that you have with the funeral director. This conference is generally held either at a family home or at the funeral director’s premises 1 – 2 days after the death occurs.

Generally the meeting will take between 1 – 2 hours and you will discuss both the practical and celebratory aspects of the funeral.

You will need to make a series of decisions and that’s why generally speaking a number of family members will be in attendance. The type of decisions you will need to make include (dependent of funeral director):

  • What date and time you would like to hold the funeral?
  • The location of where the funeral will be held?
  • Will you require a Memorial Book to capture the names of those in attendance?
  • Will a member of the clergy, civil celebrant or family member lead the service?
  • How many vehicles are required to transport family members to the service?
  • Will the death and funeral be advertised in the newspaper?
  • Will there be a viewing? At what location is the viewing to take place?
  • What clothing you would like your loved one to wear?
  • Will you require catering to be provided either at the service or the gathering afterwards?
  • Will music (taped or live) be a part of the service?
  • Will a DVD Tribute be played as a part of the service?
  • Will there be any personal items of significance on display at the funeral?
  • Will you or the funeral director be providing the pallbearers?

Will you require any printed materials to be prepared for distribution at the funeral


The costs associated with a funeral can vary significantly depending on the choices a family makes. As a guide, an appropriately conducted funeral may cost anywhere between $4,000 and $12,000.

Funerals are very personal events and therefore each family will make different decisions on the style of service they wish to have. These choices will reflect the personal, cultural and financial needs of a family and can significantly impact on the overall cost of the funeral.

To obtain an accurate cost we suggest you have a face-to-face meeting with your funeral director so that all the options can be explained and all costs can be itemised.

What elements can influence the cost? The following are some of items that impact the cost of a funeral:

  • Whether the funeral involves a cremation or a burial. Generally speaking, cremation is cheaper than burial, particularly if you need to purchase a new grave.
  • Whether the funeral will be held on a Saturday.
  • The cost of burial can also be impacted on whether it is below ground or above ground in a vault.
  • The choice of coffin or casket. Generally you will have the option to make a selection of coffin or casket, which will vary in cost due to the materials and workmanship.
  • The extent of floral tributes or catering.
  • The length, style and number of death and funeral notices placed in newspapers.
  • Charges made by celebrants and the clergy.
  • Facility charges made by operators of crematoria and cemeteries.
  • Personalising the funeral with items like printed materials or a DVD Tribute.

The quality of funeral director facilities including hearses, mortuary, chapel and viewing suites.

Alternatively, you can contact one of our members relatively close to your area to obtain a written quote of their services, particular to your requirements and needs. To visit our Directory, please click here.