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Do you have a complaint?
The Directors and members of the Independent Funeral Directors Assoc Australia
Inc understand that although our members do their best to provide a high level
of service, you may at times feel that there are issues that have not been
resolved to your satisfaction.
To ensure client families have the opportunity to make these complaints known,
the Independent Funeral Directors Assoc Australia Inc has a Complaints and
Dispute Resolution Procedure which client families can access at no cost.
This procedure means;
You have a way of having your complaint addressed;
Our Directors and members will be aware of the issue that is of concern to you;
Where possible, the member has the opportunity to improve their procedures,
products and services.
Internal:
You may lodge a complaint with the Independent Funeral Directors Assoc
Australia Inc regarding a product or service in the following ways;
In writing addressed to Independent Funeral Directors Assoc Australia Inc, P.O.
Box 602 Deception Bay Qld 4508
In writing via email. Email: Dispute Resolution IFDAA
By calling 0407 169 948
All complaints must be in writing for the management committee to investigate
and process.
If the complaint is unable to be resolved immediately it will be forwarded to the
management committee for review.
IFDAA Inc aims to have your complaint resolved within 21 days. If however, in
spite of our best efforts, your complaint is not resolved to your complete
satisfaction, you may pursue the dispute with an independent external dispute
resolution service.
Please be advised that if your complaint is being investigated by a government
body or court, we would not process the complaint.
Nothing in this scheme shall preclude either party from seeking redress through
legal action in the civil courts.
Dispute Registration Form (PDF Format)
Dispute Resolution Form (Word Format)
The Directors and members of the Independent Funeral Directors Assoc Australia
Inc understand that although our members do their best to provide a high level
of service, you may at times feel that there are issues that have not been
resolved to your satisfaction.
To ensure client families have the opportunity to make these complaints known,
the Independent Funeral Directors Assoc Australia Inc has a Complaints and
Dispute Resolution Procedure which client families can access at no cost.
This procedure means;
You have a way of having your complaint addressed;
Our Directors and members will be aware of the issue that is of concern to you;
Where possible, the member has the opportunity to improve their procedures,
products and services.
Internal:
You may lodge a complaint with the Independent Funeral Directors Assoc
Australia Inc regarding a product or service in the following ways;
In writing addressed to Independent Funeral Directors Assoc Australia Inc, P.O.
Box 602 Deception Bay Qld 4508
In writing via email. Email: Dispute Resolution IFDAA
By calling 0407 169 948
All complaints must be in writing for the management committee to investigate
and process.
If the complaint is unable to be resolved immediately it will be forwarded to the
management committee for review.
IFDAA Inc aims to have your complaint resolved within 21 days. If however, in
spite of our best efforts, your complaint is not resolved to your complete
satisfaction, you may pursue the dispute with an independent external dispute
resolution service.
Please be advised that if your complaint is being investigated by a government
body or court, we would not process the complaint.
Nothing in this scheme shall preclude either party from seeking redress through
legal action in the civil courts.
Dispute Registration Form (PDF Format)
Dispute Resolution Form (Word Format)
