Code of Ethics of the Association
Each member of the IFDAA will, at all times:
- Ensure that their conduct is of a professional standard and in keeping with their profession as funeral directors and in accordance with the interests of the Association.
- Seek to present themselves, their staff, premises and tools of trade to a professional standard
- Seek to provide services to the satisfaction of clients.
- Maintain the privacy and confidentiality of clients and fellow members.
- Ensure that deceased persons and family members of the deceased are afforded the utmost decorum.
- Take advantage of appropriate occasions to educate and inform the public of the functions of funeral directors according to the guidelines prescribed by the Association.
- When requested, assist and advise newly established members in the taking up of their duties. Every help and assistance should be given to new members of the Association.
- Act in such a way that it is clear that service to the community and fellow members comes willingly and without any private advantage.
- Have the greatest respect for their clients’ religious beliefs and cultural practices.
- Provide a written estimate of all funeral charges and disbursements at the time of taking instructions, or as soon as practicable afterwards.
- Ensure their actions, words and deeds, are fair, truthful and beneficial for all concerned.